Refunds & Cancellation Policy

At Green Gro, we’re passionate about delivering the freshest produce and highest-quality pantry essentials. We understand that plans can change, and we’re here to help. Please review our cancellation and refund policy before placing your order.

1. Order Cancellations

Fresh Produce & Perishables

Due to the highly perishable nature of our fresh produce, orders cannot be cancelled once they’ve been processed or dispatched.

Subscription Orders

You may pause, reschedule, or cancel your subscription by notifying us at least 24 hours before your next scheduled delivery.

2. Refunds & Replacements

While we do not offer refunds for successfully delivered items by default, we’re happy to offer a refund, replacement, or store credit in the following cases:

• You received a damaged or spoiled item

• You received the wrong item

• Your order was incomplete

To request support:

• Contact us within 2 hours of receiving your order

• Provide your order number and clear photos of the product(s) in question

• Reach us via WhatsApp at +91-9892324247 or email at atharva@green-gro.in

3. Refund Method & Timeline

Once approved, refunds will be issued to your original payment method or as store credit, based on your preference.
Refunds are typically processed within 3–5 business days.

4. No Refunds Will Be Issued For:

• Requests made after 2 hours of delivery

• Items that have been used, tampered with, or consumed

• Orders with incorrect delivery details provided by the customer

• Delivery refusals without a valid reason

5. Need Help?

We’re always happy to assist. For any questions or concerns, reach out to us:
📞 +91-9892324247
📧 atharva@green-gro.in